Cisco hardware and software maintenance

cisco hardware and software maintenance

Which assets are eligible for XSi's Cisco networking hardware maintenance and independent access to Technical Assistance or access to software updates. All future procurement of Cisco® SMARTnet™ cover for hardware, software patches and application support that may be deployed during the defined. Superb range of, Hardware & Software Support, Cisco products at Acquire. Cisco 3YR SMARTNET 8X5XNBD ac CAP 10APs w. TIGHTVNC DEFAULT SERVER PASSWORD

This Software License Transfer and Re-Use Policy applies to all Cisco software, whether standalone, embedded software on hardware that is resold or on equipment that is re-leased to a new customer after the original lease term expired. Certain exceptions to the Policy requirement to pay a new license fee apply. They include:. The Cisco standard warranty and Cisco service and support contracts are not transferable. That means that any purchase of used or secondary-market Cisco equipment is not covered by the Cisco standard warranty and is not eligible for coverage by a Cisco support contract even if it is purchased through a Cisco channel partner or distributor.

Before used or secondary-market equipment can be placed under a new support contract, the requester must show proof of a valid software license and must have the equipment inspected to confirm that it is in proper working order and has been maintained appropriately. Customers who are interested in used or secondary-market Cisco equipment, but who do not wish to go through the process of relicensing and inspection, can buy remanufactured products through Cisco Refresh.

To take advantage of the Cisco Hardware Inspection and Software Relicensing Program, purchasers of used and secondary-market equipment must follow these steps:. Q: How does Cisco define "used and secondary-market equipment" that qualifies for this program? A: Cisco defines used equipment as previously owned equipment that is now owned by a party other than the original customer.

Secondary-market equipment is any Cisco equipment—whether it is represented as new, used, or refurbished—that is purchased from a seller that is not an authorized Cisco reseller or distributor. This includes both opened and unopened equipment. Previously owned equipment purchased from an unauthorized reseller cannot be placed under a service contract without being reinspected and possibly relicensed.

Cisco software licenses are not transferable from user to user unless otherwise stated by Cisco or required by applicable law. Any purchaser of used or secondary-market Cisco equipment is required to relicense the software. For further details read the End User License Agreement. What if I do not wish to go through the relicensing and inspection process? Do I have other options? A: You can purchase new equipment, or you can purchase refurbished equipment through Cisco Refresh for 25 to 75 percent off the original list price.

A: No. The Cisco product warranty is nontransferable. A warranty is provided solely to the original end user of the equipment. Standard service maintenance contracts are not transferable from user to user. Please contact your local legal counsel or contract manager if you have questions regarding any specially negotiated terms. A: Cisco will offer support services for used and secondary-market equipment if the following criteria are met:. Q: Does the equipment inspection process certify that the product is operating according to manufacturer specifications?

The equipment inspection verifies basic operational and physical equipment requirements that will be supported through a Cisco service contract. Q: Does the equipment inspection come with a guarantee or an additional warranty? A: Equipment inspections can be ordered in many locations globally.

Q: Are equipment inspections available through all Cisco Authorized Channels? Q: How much advance notice is needed to schedule an equipment inspection? Q: What if the equipment does not pass inspection? Do I still need to pay the inspection fee?

A: Yes. The inspection fee covers the onsite inspection cost, which is incurred prior to the results of inspection. Q: Where can I see the service descriptions for the inspections program? A: The service descriptions for the inspections program can be seen at the following links:. Q: If Cisco equipment has been declared permanently damaged, out of commission, or permanently unusable, can it be inspected and then be declared usable and serviceable?

Once equipment has been declared permanently damaged, out of commission or permanently unusable, it cannot be inspected, and it cannot be placed under a service contract. A: For further assistance, please contact: tss-inspections cisco. Q: If I purchase a service contract from Cisco for used or secondary-market equipment, what costs will I incur?

Q: If I have multiple pieces of Cisco equipment at a single location, is the inspection fee charged per site location or per chassis? Q: Can the inspections program be used to recertify equipment that has been damaged from fire, flood, hurricane, or other natural or environmental events?

Use the global Compromised Equipment Return-to-Service CERtS process to determine under what circumstances if any the affected Cisco equipment may be re-entitled for Cisco maintenance and other Cisco services. Please initiate the CERtS process by emailing certs-engage cisco. Skip to content Skip to search Skip to footer. Software Cisco software—whether it is embedded operating system software or standalone application software—is not transferable unless specifically allowed under the Cisco Software License Transfer and Re-Use Policy.

They include: Transfers to an affiliate Transfers due to a merger, acquisition or divestiture Financed software for example, an original lessee may wish to buy equipment from the finance company during or at the end of the lease term Sale of Cisco customer premises equipment to an end user by a managed service provider provided that specific conditions are met Outsourcing arrangements Transfers from US Government Prime Contractors to a new contractor Transfers within Europe For more details visit the Cisco Software License Transfer and Re-Use Policy.

Used and Secondary-Market Equipment The Cisco standard warranty and Cisco service and support contracts are not transferable. Cisco Refresh Certified Remanufactured Equipment Customers who are interested in used or secondary-market Cisco equipment, but who do not wish to go through the process of relicensing and inspection, can buy remanufactured products through Cisco Refresh.

To take advantage of the Cisco Hardware Inspection and Software Relicensing Program, purchasers of used and secondary-market equipment must follow these steps: If you are interested in getting Cisco equipment inspected, email your request to tss-inspections cisco. The team will also ask you to complete a "preinspection checklist" with specific information about the inspection site and the equipment to be inspected You must provide information about the product and the network, including a show tech file request.

Please note that the information you provide in the checklist must accurate and complete for the inspection to be conducted successfully We will then conduct a preliminary analysis of the product to determine the eligibility requirements for the inspection If the product passes the eligibility requirements, the inspections team will provide a quote for both the inspection and the relicensing of the equipment Using the SKU product part number provided in the quote document, you can place the order for inspections and relicensing in the Cisco Commerce tool Once the Inspections team has been notified that your order was placed, it will be validated to match the quote provided.

Once validated, we will schedule an inspection at your site within 5 business days in the United States and Canada and 10 business days in the rest of the world. Any requests with shorter time frames will require management approval for an expedite After the equipment passes inspection and meets the relicensing requirements, it is eligible for Cisco support and services For the software licenses purchased, you must register the license with the serial number of the Cisco hardware for which the license has been purchased.

For any questions or concerns about the program, please contact the Cisco inspections team at tss-inspections cisco. Low-Complexity Products. The RSS feeds are a free service. Cisco currently supports RSS Version 2. The Cisco Unified Communications Solution provides a suite of interactive documentation that covers details of the system architecture and components, installation and upgrades, troubleshooting, and related information.

You can access this documentation at this URL:. Cisco offers the following levels of general IT certification:. For additional information about these Cisco Certifications, go to:. Service offerings Using the Cisco Lifecycle Services approach, Cisco Systems and its partners offer a broad portfolio of end-to-end services. Cisco Unified Communications service offerings include: Cisco Unified Communications Software Subscription, which allows you to purchase major software version upgrades of various Cisco Unified Communications products at a reduced cost through a one-, two-, or three-year subscription.

Cisco Unified Communications Essential Operate Service, which provides hour, day-a-year access to Cisco Systems engineers and certified partners who are highly trained and have a deep understanding of Cisco Unified Communications products and technologies. Cisco Unified Communications Select Operate Service, which provides a proactive support solution that combines hour, day-a-year access to technical support representatives plus a simple-to-install monitoring solution designed for Cisco Unified Communications.

Cisco Technical Assistance Center For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco provides around-the-clock, award-winning technical support services, online and over the phone. Related documentation The Cisco Unified Communications Solution provides a suite of interactive documentation that covers details of the system architecture and components, installation and upgrades, troubleshooting, and related information.

This level is the foundation level of networking certification. This level is an advanced level of certification that shows expertise with networking foundations. The Cisco Certified Architect certification is the highest level of accreditation achievable within the Cisco Certification program. It is the pinnacle for individuals wishing to show their formal validation of Cisco technologies and infrastructure architecture. The Specialist designation certifies the expertise of experienced technical professionals, and those who have earned associate or professional-level Cisco Career Certifications.

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If you are interested in buying Cisco equipment, you have a number of options.

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Iar embedded workbench kickstart Cisco Unified Communications service offerings include:. However, there are issues to consider before you buy used or "secondary market" equipment. A: Proof of a valid software license can be in the form of: A sales order number for the standalone software license Receipt from an authorized Cisco reseller detailing proof of the software license Q: Does the equipment inspection process certify that the product is operating according to manufacturer specifications? Full warranty coverage Most appropriate software for network compatibility Immediate qualification for Cisco service and support. Cisco currently supports RSS Version 2.
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What are my responsibilities as a customer for returning parts under advance replacement? How do I know if Cisco has received parts I returned? Are my advance replacement parts new? What quality process does Cisco use for repairs? Why is warranty not sufficient for supporting the evolving network? Also, the warranty guarantees that the software generally conforms to the published specifications for the product. Software is provided "as is," and in no event does Cisco warrant that the software is error free or that customer will be able to operate the software without problems or interruptions.

Warranty does not include software updates. Point of Sale POS. Purchased from Cisco. Purchased from Partner. RMA support from Cisco or Partner. No TAC support. RMA support from Cisco. RMA support from Partner only. Cisco will only try to support if Point of Sale Partner is no longer in business. Cisco day Limited Hardware Warranty. Cisco day Limited Software Warranty.

Cisco Limited Lifetime Hardware Warranty. Cisco Enhanced Limited Lifetime Warranty. Certain Warranties are no longer offered on new products. These warranties will be posted until all shipped products have completed their Warranty term. North America. Asia and New Zealand. Latin America.

Skip to content Skip to search Skip to footer. Cisco Hardware and Software Warranty Information. Back to Warranties Listing Page. Log in to Save Content. Available Languages. Download Options. Updated: August 2, Warranty is to remedy manufacturing defects, not issues relating to the proper operation of devices or systems.

They are generally limited in both the duration and the support they offer. Warranties generally do not include Cisco Technical Assistance Center TAC support, software updates, or any of the additional benefits obtained under a support service contract. Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.

The software policy is not a part of warranty and is subject to change without notice. Warranty support varies by Product and by Theater. Please answer the following questions and use the grids below to find how your warranty is supported. Cisco products currently come with one of the following warranties:. Actual delivery times might vary depending on customer location.

Where next business day is not available, a replacement will be shipped the same business day if the RMA is received before the fulfillment warehouse cut-off time. Part will be shipped using ground shipping with shipping charges prepaid.

Actual delivery times may vary depending on Customer location. Actual delivery times of replacement products might vary depending on customer location. You can use our Warranty Finder to determine which Cisco warranty applies to a specific product or product family. For information about non-entitlement, review the current policy document on the Cisco Legal Website.

Connect with our partner ecosystem. Skip to content Skip to search Skip to footer. Customer Experience Support. Smart Net Total Care Manage risk, fix problems, and operate efficiently with responsive, smart support. Watch video Contact us. What is Smart Net Total Care? Read At-a-Glance. Reduce downtime and operate smoothly. Service highlights. Hardware support Resolve issues faster with hour access to Cisco experts.

Cisco digital support Our personalized web and mobile support provides you with the ability to see model-specific content, download software, access automated tools, join forums, and manage your support cases. Smart capabilities Manage your Cisco inventory, product lifecycle and contract status—plus, view alerts and reports relevant to your network—all with the ease of automated tools.

Smart Assist Smart Assist helps you enable smart capabilities more quickly so you can start using them right away. Asset Management Utilize the Asset Management Service to maintain accurate tracking and reporting of your Cisco installed base. Cisco Services Full Coverage Gain predictability and peace of mind with uninterrupted, enterprise-wide support coverage for your current Cisco hardware inventory plus all future qualifying product purchases.

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