Fortinet FortiGateE Hardware plus 1 Year 8x5 FortiCare and FortiGuard Unified (UTM) Protection *DON'T sell as bundle (forticare started on October )*. Fortinet HW bundle Upgrade to 24x7 from 8x5 FortiCare Contract, f/ Fortinet FortiGateD er utgått. EAN: Ikke tilgjengelig, MPN: FC Buy a Fortinet FortiCare UTM 8x5 Bundle - extended service agreement (renewal) - or other Warranties at cerelace.xyz THUNDERBIRD EMBLEM
Our FortiCare support offerings are specifically designed to provide you with the support you need for all Fortinet products and services no matter where in the world you are. With FortiCare Services, you can rest assured that your Fortinet security infrastructure is performing at its absolute best and protecting your critical assets and data. FortiCare Support Services give you global support on a per-product basis.
By subscribing to these services, you'll receive a timely response to any technical issue as well as complete visibility on ticket resolution progress. All FortiCare Support Services include firmware upgrades, access to the support portal and associated technical resources, reporting on technical incidents via the web, chat, and telephone , as well as a hardware return option.
To Reach Us My Account. Email Us. Contact Us. Have a Question? FortiCare Services Overview At Fortinet, we put a lot of care into making sure our customers are satisfied with our products and support. Start making a difference in your business with the Security Fabric as soon as possible. Remote technical experts are a great value and can help deploy the Security Fabric, so you can start realizing your investment sooner and tailor the options to your needs.
For some businesses, waiting until the next business day might be too long when it comes to a weekend or country import controls. Premium RMA service can provide a guaranteed next calendar day delivery, no matter your location or day of the week. Enterprise businesses continue to focus on maintaining business operations while managing various risks from impacting the enterprise. Simplicity and operational expenditure come together with an Enterprise Support Agreement.
This program allows enterprises to have one discounted flat contract for their Security Fabric, enabling auto-registration and consistent entitlements across all devices. This results in better operations and more efficiencies. This support level provides a designated engineer that will learn about your team and Security Fabric deployment, resulting in quicker resolutions and guidance for your team.
Use the included training, service points, and higher ticket SLAs to better enable your services. Details here. Space is precious at the data center and spares can be lost in a distributed enterprise. This support delivers a replacement unit at your location within four hours, with an engineer to physically install the device, update firmware, and establish network management to your remote team.
Geographic restrictions apply. Advanced Support Engineering ASE enables the service provider to individually allocate cost for a higher support level to an individual device or serviced customer contract. You can bring a new service level to market or become eligible for more opportunities. Fortinet knows how to equip and team with partners providing services to end-customers. FortiCare Four-hour Parts with Engineer provides quick hardware problem resolution without you having to build out a field support team.
As projects and staffing fluctuate, Fortinet provides Resident Engineers who can work on-site or remote to augment your staffing needs. With internal connections, full training, and knowledge from previous deployments, Fortinet Resident Engineers will quickly benefit your project plan or resource constraints. Each geographical region has a Centerof Expertise. These are supplemented by regional support centers, which provide regional and local language support.
Foundational 24x7 FortiCare support includes global toll-free numbers to contact support, web chat for quick answers, a support portal for ticket creation, standard, same-day-ship RMA service, and access to software updates. This advanced support provides access to a dedicated enterprise support team. Single-touch ticket handling by the ASE team streamlines issue resolution. Fortinet technical support services are designed to help you prevent problems and recover quickly.
Standard same-day-ship RMA services are included with per-device support contracts. Premium RMA options are available across the portfolio for expedited replacement of defective hardware and secure RMA. Our FortiCare Advanced Services gives you direct assistance from technical experts who know your business and can help accelerate issue resolution.
With designated account management and service delivery, you can focus on your business while we focus on your success. We offer Advanced Services for enterprises and service providers. In addition to the FortiCare technical support offerings, we also offer self-service resources to help you deploy, maintain, and operate your Fortinet technologies. These resources include a knowledge base with tips, quick start and video guides, and connections to the global Fortinet community.
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